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SHIPPING & RETURNS
 

SHIPPING

WE USE A 100% CARBON-NEUTRAL DPD COURIER DELIVERY TO-HOME SERVICE.
 
SHIPPING RATES:
FREE DPD PARCEL LOCKER DELIVERY IN BALTICS

DPD COURIER TO HOME

ESTONIA, LATVIA, LITHUANIA 5 EUR
FREE FOR ORDERS ABOVE 200

REST OF EUROPE:
SHIPPING FEES WILL BE CALCULATED AT CHECK-OUT.
FREE DELIVERY  FOR ORDERS OVER 200 EUR.
 
 
DELIVERY TIMES IN WORKING DAYS:
ESTONIA, LATVIA AND LITHUANIA 1-3
FINLAND AND SWEDEN 1-4
REST OF EUROPE 1-7 DAYS, DEPENDING ON THE DESTINATION COUNTRY.

ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT'S TRACKING INFORMATION. COURIER WILL NOTIFY BY SMS OR E-MAIL OF THE DELIVERY TIME WITH A 1 HOUR ACCURACY. IF THE PROPOSED TIME IS NOT SUITABLE, THE TIME AND PLACE OF RECEIPT CAN BE CHANGED VIA THE NOTIFICATION. CHANGES USUALLY OCCUR THE NEXT BUSINESS DAY.

SHIPPING DURATION MAY VARY DEPENDING ON DELAYS OF BANKING PAYMENTS OR OTHER UNEXPECTED EXCEPTIONAL CIRCUMSTANCES [FORCE MAJOR].
 

RETURN POLICY
 
STANDARD RETURN POLICY 
YOU ARE ALLOWED TO RETURN PURCHASES WITHIN 14 DAYS OF RECEIVING YOUR ITEM[S].
 
FOR REFUNDS PLEASE SEND AN EMAIL [INFO@MATSU.EE] WITH THE ORDER NUMBER, PRODUCT NAMES, AND THE REASON FOR RETURNING THE ITEMS. 
 
TO BE ELIGIBLE FOR RETURN, ITEM[S] MUST BE SENT BACK IN SALEABLE CONDITION, IN ITS ORIGINAL PACKAGING WITH TAGS ATTACHED.
 
THE ITEM MUST BE NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS OR FRAGRANCES.
 
IF THE ITEM[S] DO NOT FIT THESE REQUIREMENTS, THEY WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. 
 
SALE ITEMS 40% DISCOUNT OR ABOVE CANNOT BE RETURNED, THESE ARE FINAL SALE ITEMS.
 
YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK TO OUR WAREHOUSE.
 

REFUNDS
YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE WE HAVE ISSUED YOUR REFUND.
ONCE WE ISSUE YOUR REFUND, PLEASE ALLOW 5-14 BUSINESS DAYS FOR THIS TO APPEAR ON YOUR BANK STATEMENT, DEPENDING ON YOUR CHOSEN PAYMENT METHOD. ALL REFUNDS WILL BE RETURNED TO THE SAME ACCOUNT, WHERE IT WAS TRANSFERRED FROM. 


EXCHANGES
UNFORTUNATELY, WE CANNOT ADMINISTRATE EXCHANGES OF ITEMS PURCHASED ONLINE.

IF YOU WOULD LIKE TO EXCHANGE AN ITEM, YOU’LL NEED TO COMPLETE A RETURN AND PLACE A NEW ORDER.

RETURN THE PRODUCTS:

ESTONIA PARCEL LOCKERS:
[DPD PIRITA KESKUS, TALLINN] 
 
RECEIVER DETAILS:
​MATSU
  +37253427821

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