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SHIPPING AND RETURNS POLICY
LAST MODIFIED: [VEEBRUAR 22, 2024]
SHIPPING
WE ARE PLEASED TO OFFER WORLDWIDE SHIPPING FROM OUR warehouse IN estonia.
SHIPPING COSTS WILL BE CALCULATED AT CHECKOUT. IF YOU DO NOT SEE YOUR DESTINATION LISTED UPON CHECKOUT PLEASE CONTACT US INFO@MATSU.Ee.
Orders will be processed within 1-2 business day. Once the order is dispatched, you will receive a tracking number.
ESTONIA
EUR 4*
BUSINESS DAYS 1-3
LATVIA, LITHUANIA
5*
2-3
FINLAND, SWEDEN
7*
2-4
DENMARK, POLAND, SLOVAKIA, CZECH REPUBLIC, HUNGARY
10*
3-6
Netherlands, Germany, Belgium, Luxembourg, Slovenia
12*
3-6
Austria, Ireland, Spain
14*
3-6
France, Portugal
21**
3-6
REST OF WORLD
29**
4-7
*FREE dpd STANDARD SHIPPING FOR ORDERS ABOVE 200 EUR.
**FOR ORDERS ABOVE 275 EUR.
Taxes and duties
All custom duties, taxes and fees are the sole responsibility of the purchaser.
For countries inside the European Union (EU), shipping destination VAT rates apply. Orders to countries outside the European Union (EU) are subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be.
Additional charges must be rendered in order for your package to clear customs. we recommend you to contact your local customs office to receive additional information.
RETURNS
YOU ARE WELCOME TO RETURN THE ITEM[S] WITHIN 14 DAYS FROM DELIVERY FOR A REFUND, EXCHANGE OR STORE CREDIT.
TO BE ELIGIBLE FOR RETURN, ITEM[S] MUST NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS OR FRAGRANCES. IF THE ITEM[S] DO NOT FIT THESE REQUIREMENTS, THEY WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE.
PLEASE NOTE THAT RETURN SHIPMENT IS THE RESPONSIBILITY OF THE CUSTOMER. ORIGINAL POSTAGE WILL NOT BE REFUNDED WHEN YOU MAKE A RETURN, AS IT COVERS THE INITIAL COST OF SHIPPING YOUR ORDER. THANK YOU FOR YOUR UNDERSTANDING.
PLEASE ENSURE THE ITEM[S] ARE WELL PACKAGED TO PREVENT ANY DAMAGE DURING TRANSIT. WE CANNOT BE HELD RESPONSIBLE FOR LOST OR DAMAGED GOODS WHEN RETURNING ITEMS UNTIL THEY HAVE BEEN RECEIVED AT OUR WAREHOUSE.
RETURNS ARE COMPLETED WITH OUR dpd return SERVICE TO THE BELOW ADDRESS:
ESTONIA PARCEL LOCKERS:
DPD PIRITA KESKUS, TALLINN
RECEIVER DETAILS:
MATSU
+3725342782
go HERE TO START YOUR DPD SERVICE RETURN.
IF RETURNED WITH OTHER COURIERS OR REGULAR POSTAL SERVICES, we CAN NOT BE HELD RESPONSIBLE FOR LOST OR DAMAGED PARCELS/GOODS WHEN RETURNING ITEMS.
RETURN THE PRODUCTS:
SUUR-KAARE TEE 57-11
74020 VIIMSI VALD, ESTONIA
RECEIVER DETAILS:
GARMENTS BY MATSU OÜ
+3725342782
Refunds
As soon as we have received your return at our warehouse – we will start processing the refund. Please note that it can take up to 10 business days for the money to arrive in your bank account, depending on your chosen payment method. The original shipping charges will not be refunded.
For further assistance, please email info@matsu.ee.