CLOTHING TO LIVE IN| MATSU

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SHIPPING POLICY

 

LAST MODIFIED: [VEEBRUAR 22, 2024]

 

SHIPPING

WE ARE PLEASED TO OFFER WORLDWIDE SHIPPING FROM OUR warehouse IN estonia.

 

SHIPPING COSTS WILL BE CALCULATED AT CHECKOUT. IF YOU DO NOT SEE YOUR DESTINATION LISTED UPON CHECKOUT PLEASE CONTACT US INFO@MATSU.Ee.

 

Orders will be processed within 1-2 business day. Once the order is dispatched, you will receive a tracking number.

ESTONIA

EUR 4*

BUSINESS DAYS 1-3

LATVIA, LITHUANIA

5*

2-3

FINLAND, SWEDEN

7*

2-4

DENMARK, POLAND, SLOVAKIA, CZECH REPUBLIC, HUNGARY

10*

3-6

Netherlands, Germany, Belgium, Luxembourg, Slovenia

12*

3-6

Austria, Ireland, Spain

14*

3-6

France, Portugal

21**

3-6

REST OF WORLD

29**

4-7

*FREE dpd  STANDARD SHIPPING FOR ORDERS ABOVE 200 EUR.

 

**FOR ORDERS ABOVE 275 EUR.

Taxes and duties

All custom duties, taxes and fees are the sole responsibility of the purchaser. 

 

For countries inside the European Union (EU), shipping destination VAT rates apply. Orders to countries outside the European Union (EU) are subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be.

 

Additional charges must be rendered in order for your package to clear customs. we recommend you to contact your local customs office to receive additional information.

RETURN policy

 

YOU ARE WELCOME TO RETURN THE ITEM[S] WITHIN 14 DAYS FROM DELIVERY FOR A REFUND, EXCHANGE OR STORE CREDIT. 

 

TO BE ELIGIBLE FOR RETURN, ITEM[S] MUST  NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS OR FRAGRANCES. IF THE ITEM[S] DO NOT FIT THESE REQUIREMENTS, THEY WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. 
 

PLEASE NOTE THAT RETURN SHIPMENT IS THE RESPONSIBILITY OF THE CUSTOMER. ORIGINAL POSTAGE WILL NOT BE REFUNDED WHEN YOU MAKE A RETURN, AS IT COVERS THE INITIAL COST OF SHIPPING YOUR ORDER. THANK YOU FOR YOUR UNDERSTANDING.

 

PLEASE ENSURE THE ITEM[S] ARE WELL PACKAGED TO PREVENT ANY DAMAGE DURING TRANSIT. WE CANNOT BE HELD RESPONSIBLE FOR LOST OR DAMAGED GOODS WHEN RETURNING ITEMS UNTIL THEY HAVE BEEN RECEIVED AT OUR WAREHOUSE.

 

RETURNS ARE COMPLETED WITH OUR dpd return SERVICE TO THE BELOW ADDRESS:


ESTONIA PARCEL LOCKERS:
DPD PIRITA KESKUS, TALLINN
RECEIVER DETAILS:
​MATSU
+3725342782

 

go  HERE  TO START YOUR DPD SERVICE RETURN.

 

IF RETURNED WITH OTHER COURIERS OR REGULAR POSTAL SERVICES, we CAN NOT BE HELD RESPONSIBLE FOR LOST OR DAMAGED PARCELS/GOODS WHEN RETURNING ITEMS.

 

RETURN THE PRODUCTS:
SUUR-KAARE TEE 57-11

74020 VIIMSI VALD, ESTONIA

RECEIVER DETAILS:
MATSU warehouse
+3725342782

 

Refunds
As soon as we have received your return at our warehouse – we will start processing the refund. Please note that it can take up to 10 business days for the money to arrive in your bank account, depending on your chosen payment method. The original shipping charges will not be refunded.

 

For further assistance, please email info@matsu.ee.

Track or return your parcel here.

TERMS of use

 
LAST MODIFIED: [VEEBRUAR 25, 2024]

 

GENERAL

THE OWNER OF THE ONLINE STORE WWW.MATSU.EE

[HEREINAFTER REFERRED TO AS “garments by matsu”, “THE ONLINE STORE”, “OUR,” “WE,” AND “US”] IS amaaler OÜ [REGISTRY CODE 14563244], LEGAL ADDRESS Harju maakond, Tallinn, Haabersti linnaosa, Õismäe tee 1, 13514, estonia.

 

THE VALIDITY OF THE CONTRACT OF SALE, PRODUCT, AND PRICE INFORMATION

THE CONDITIONS OF SALE APPLY TO PURCHASES OF GOODS FROM THE ONLINE STORE. THE PRICES OF THE PRODUCTS SOLD IN THE ONLINE STORE ARE INDICATED NEXT TO THE PRODUCTS. A SHIPPING FEE IS NOT ADDED TO THE PRICE. THE SHIPPING COST DEPENDS ON THE LOCATION OF THE PURCHASER AND THE SHIPPING METHOD. THE SHIPPING COST IS DISPLAYED WHEN THE PURCHASER PLACES THE ORDER.

 

PRICES IN THE ONLINE SHOP ARE IN EUROS AND EXCLUDE THE ESTONIAN VAT. GARMENTS BY MATSU RESERVES THE RIGHT TO CHANGE THE PRICES.  PRODUCT INFORMATION IS PROVIDED IMMEDIATELY ADJACENT TO THE PRODUCT IN THE ONLINE STORE.

 

PLACING AN ORDER

ADD THE DESIRED PRODUCTS TO YOUR SHOPPING BASKET TO ORDER THEM. FILL IN ALL OF THE REQUIRED FIELDS AND CHOOSE THE MOST SUITABLE SHIPPING METHOD TO COMPLETE THE ORDER. THE TOTAL COST IS THEN DISPLAYED ON THE SCREEN. THIS CAN BE PAID SECURELY VIA THE FOLLOWING PAYMENT METHODS.

 

PAYMENT METHODS

we ACCEPT:  MASTERCARD, VISA, AMERICAN EXPRESS, MAESTRO, klarna, APPLE PAY, GOOGLE PAY. ALL INFORMATION SHARED WITH us WHEN PLACING AN ORDER IS CONFIDENTIAL. 

THE PERSONAL DATA NECESSARY FOR THE EXECUTION OF PAYMENTS IS TRANSFERRED TO THE Stripe Payments Company “Spc”. SPC is a U.S. state-licensed money transmitter and federally registered money services business. These SPC Terms are effective upon the date you first access or use the SPC Services and continue until these SPC Terms terminate. 

SHIPMENT

ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT’S TRACKING INFORMATION. SHIPPING DURATION MAY VARY DEPENDING ON DELAYS OF BANKING PAYMENTS OR OTHER UNEXPECTED EXCEPTIONAL CIRCUMSTANCES [FORCE MAJOR].
 

RIGHT OF WITHDRAWAL

AFTER RECEIVING THE ORDER, THE PURCHASER HAS THE RIGHT TO WITHDRAW FROM THE CONTRACT ENTERED INTO  THE online-STORE WITHIN 14 DAYS FROM THE DAY ON WHICH YOU OR A THIRD PARTY NAMED BY YOU, WHO IS NOT THE CARRIER, TOOK POSSESSION OF THE GOODS OR, IN THE CASE OF PARTIAL DELIVERIES, THE LAST DELIVERY.


[DEPENDING ON THE PRODUCT, THE PURCHASER MAY NOT NECESSARILY HAVE THE RIGHT OF WITHDRAWAL; IN SUCH A CASE THE CORRESPONDING PRODUCTS AND SERVICES MUST BE LISTED AND THEY MUST COMPLY WITH THE LAW.]


TO EXERCISE THE 14-DAY RIGHT OF WITHDRAWAL, YOU MUST NOT USE THE ORDERED GOODS IN ANY WAY OTHER THAN IS NECESSARY TO ENSURE THE NATURE, CHARACTERISTICS, AND FUNCTIONING OF THE GOODS IN THE SAME WAY YOU WOULD BE ALLOWED TO TEST THE GOODS IN AN ACTUAL STORE.

 

IF THE GOODS HAVE BEEN USED FOR ANY PURPOSE OTHER THAN IS NECESSARY TO ENSURE THE NATURE, CHARACTERISTICS, AND FUNCTIONING OF THE GOODS, OR IF THERE ARE ANY SIGNS OF USE OR WEAR AND TEAR, THE ONLINE STORE HAS THE RIGHT TO LOWER THE AMOUNT RETURNED IN ACCORDANCE WITH THE DECREASE IN THE VALUE OF THE GOODS.

 

TO RETURN THE GOODS, YOU MUST SUBMIT A DECLARATION OF WITHDRAWAL  HERE WITHIN 14 DAYS OF RECEIVING THE GOODS. 

 

THE PURCHASER SHALL BEAR THE COST OF RETURNING THE GOODS, EXCEPT IN CASES WHERE THE REASON FOR THE RETURN LIES IN THE FACT THAT A REFUNDABLE PRODUCT DOES NOT COMPLY WITH THE ORDER [E.G. A WRONG OR DEFECTIVE PRODUCT]. IF THE BUYER HAS CLEARLY CHOSEN A DIFFERENT FORM OF SHIPMENT THAN THE CHEAPEST USUAL FORM OF SHIPMENT OFFERED BY THE ONLINE STORE, THE STORE IS NOT REQUIRED TO COMPENSATE THE COST EXCEEDING THE USUAL SHIPPING COST.

 

THE PURCHASER MUST RETURN THE GOODS WITHIN 14 DAYS OF THE SUBMISSION OF THE DECLARATION OF WITHDRAWAL OR SUBMIT EVIDENCE THAT THEY HANDED OVER THE GOODS TO THE CARRIER WITHIN THE AFOREMENTIONED PERIOD. UPON RECEIVING THE RETURNED GOODS, THE ONLINE STORE SHALL RETURN TO THE PURCHASER, IMMEDIATELY BUT NO LATER THAN AFTER 14 DAYS, ALL OF THE PAYMENTS RECEIVED FROM THE PURCHASER BASED ON THE CONTRACT. THE ONLINE STORE HAS THE RIGHT TO REFUSE TO MAKE A REFUND UNTIL THE GOODS BEING RETURNED ARE RECEIVED.

THE ONLINE STORE HAS THE RIGHT TO WITHDRAW FROM THE SALE AND DEMAND THAT THE GOODS BE RETURNED BY THE PURCHASER IF THE MARKED PRICE OF THE GOODS IN THE ONLINE STORE IS SIGNIFICANTLY LOWER THAN THE MARKET PRICE OF THE GOODS DUE TO AN ERROR.

 

DEFECTIVE GOODS

THE ONLINE STORE IS RESPONSIBLE FOR THE NON-COMPLIANCE OF GOODS SOLD TO A PURCHASER WITH THE TERMS AND CONDITIONS OF THE CONTRACT OR FOR DEFICIENCIES WHICH ALREADY EXISTED AT THE TIME OF DELIVERY AND WHICH OCCUR WITHIN TWO YEARS OF DELIVERING THE GOODS TO THE PURCHASER. WITHIN THE FIRST YEAR OF DELIVERY, IT IS ASSUMED THAT THE DEFECT WAS PRESENT AT THE TIME OF DELIVERY. IT IS THE ONLINE STORE’S RESPONSIBILITY TO PROVE OTHERWISE.

 

THE PURCHASER HAS THE RIGHT TO TURN TO THE ONLINE STORE WITHIN TWO MONTHS OF THE OCCURRENCE OF A DEFECT BY E-MAILING INFO@MATSU.EE). THE ONLINE STORE IS NOT LIABLE FOR ANY DEFECTS ARISING AFTER DELIVERING THE GOODS TO THE PURCHASER.

 

IF GOODS BOUGHT FROM THE ONLINE STORE HAVE DEFECTS FOR WHICH THE ONLINE STORE IS RESPONSIBLE, THE ONLINE STORE WILL REPAIR OR REPLACE THE DEFECTIVE GOODS. IF THE GOODS CANNOT BE REPAIRED OR REPLACED, THE ONLINE STORE SHALL RETURN TO THE PURCHASER ALL OF THE PAYMENTS INVOLVED IN THE CONTRACT OF SALE.

 

THE ONLINE STORE WILL RESPOND TO THE CONSUMER’S COMPLAINT IN WRITTEN FORM OR IN A FORM THAT ENABLES WRITTEN REPRODUCTION WITHIN 14 DAYS.

 

DIRECT MARKETING AND PROCESSING OF PERSONAL DATA

THE ONLINE STORE ONLY USES THE PERSONAL DATA ENTERED BY THE PURCHASER FOR PROCESSING THE ORDER AND SENDING GOODS TO THE PURCHASER. THE ONLINE STORE FORWARDS PERSONAL DATA TO THE TRANSPORT SERVICE PROVIDER IN ORDER TO DELIVER THE GOODS.

 

THE ONLINE STORE SENDS NEWSLETTERS AND OFFERS TO THE PURCHASER’S E-MAIL ADDRESS ONLY IF THE PURCHASER HAS EXPRESSED THEIR WISH TO RECEIVE THEM BY ENTERING THEIR E-MAIL ADDRESS ON THE WEBSITE AND INDICATING THEIR DESIRE TO RECEIVE DIRECT MAIL.

 

THE PURCHASER IS ABLE TO OPT-OUT OF OFFERS AND NEWSLETTERS SENT TO THEIR E-MAIL ADDRESS AT ANY TIME BY LETTING US KNOW VIA E-MAIL OR BY FOLLOWING THE INSTRUCTIONS IN AN E-MAIL CONTAINING AN OFFER.

 

OWNERSHIP OF RIGHTS

ALL INTELLECTUAL PROPERTY RIGHTS ON THE WWW.MATSU.EE WEBSITE REMAIN WITH amaaler OÜ. ANY USE OF THE WWW.MATSU.EE WEBSITE OR ITS CONTENTS, INCLUDING COPYING OR STORING SUCH CONTENT IN WHOLE OR PART, OTHER THAN FOR YOUR OWN PERSONAL, NON-COMMERCIAL USE, IS PROHIBITED WITHOUT THE PERMISSION OF amaaler OÜ.

 

SETTLEMENT OF DISPUTES

ALL COMPLAINTS MADE BY A PURCHASER ABOUT THE ONLINE STORE MUST BE E-MAILED TO INFO@MATSU.EE. IF THE PURCHASER AND THE ONLINE STORE ARE NOT ABLE TO SETTLE THE DISPUTE BY AGREEMENT, THE PURCHASER MAY CONTACT THE CONSUMER DISPUTE COMMITTEE. THE CONSUMER DISPUTE COMMITTEE IS COMPETENT TO RESOLVE DISPUTES ARISING FROM A CONTRACT BETWEEN A PURCHASER AND THE ONLINE STORE. A PURCHASER MAY ALSO TURN TO THE DISPUTE RESOLUTION BODIES OF THE EUROPEAN UNION.


YOUR COMMENTS AND CONCERNS  
THIS WEBSITE IS OWNED AND MANAGED BY GARMENTS BY MATSU.  ALL FEEDBACK, COMMENTS, REQUESTS FOR TECHNICAL SUPPORT, AND OTHER COMMUNICATIONS RELATING TO THIS WEBSITE OR OUR PRODUCTS CAN BE SENT TO US AT: INFO@MATSU.EE.

PRIVACY POLICY

 

LAST MODIFIED: [OCTOBER 25, 2023]
 
INTRODUCTION
THIS POLICY DESCRIBES THE TYPES OF INFORMATION GARMENTS BY MATSU [“COMPANY” OR “WE”] MAY COLLECT FROM YOU OR THAT YOU MAY PROVIDE WHEN YOU VISIT THE WEBSITE WWW.MATSU.EE [OUR “WEBSITE” OR “SITE”] AND OUR PRACTICES FOR COLLECTING, USING, MAINTAINING, PROTECTING, PROCESSING, AND DISCLOSING THAT INFORMATION. BY ACCESSING OR USING THIS SITE, YOU AGREE TO THIS PRIVACY POLICY.
 
PRIVACY POLICY
WHEN YOU PROVIDE YOUR PERSONAL DATA TO US, WE PROCESS AND USE SUCH SUBMITTED PERSONAL DATA IN ACCORDANCE WITH THIS POLICY TO BE ABLE TO FULFIL OUR COMMITMENT TO YOU. THIS POLICY APPLIES TO ALL PROTECTED PERSONAL INFORMATION COLLECTED, MAINTAINED, OR USED BY GARMENTS BY MATSU. THE CONTROLLER OF PERSONAL DATA IS MATSU. THE PROCESSING OF PERSONAL DATA IS SUBJECT TO THE LEGISLATION OF ESTONIA AND THE EUROPEAN UNION.
 
CHANGES AND UPDATES
OUR PRIVACY POLICY MAY HAVE CHANGED SINCE YOUR LAST VISIT. YOU SHOULD REVIEW OUR PRIVACY POLICY AND TERMS OF USE EACH TIME YOU VISIT OUR SITE.  EACH TIME YOU USE OUR SITE YOU HAVE AGREED TO THE CURRENT PRIVACY POLICY AND LATEST TERMS OF USE POSTED ON OUR  SITE.
 
WHAT PERSONAL DATA IS PROCESSED:
GARMENTS BY MATSU COLLECTS THE FOLLOWING PERSONAL DATA: NAME, GENDER, BIRTHDAY, PHONE NUMBER, E-MAIL, POSTAL ADDRESS, AND PURCHASE HISTORY.
 
BY JOINING THE NEWSLETTER, AND/OR MAKING A PURCHASE ON THE WWW.MATSU.EE THE CLIENT GIVES CONSENT TO THE PROCESSING OF HIS/HER PERSONAL DATA.
 
PERSONAL DATA TRANSMITTED TO GARMENTS BY MATSU IS PROTECTED AND TREATED AS CONFIDENTIAL INFORMATION, INCLUDING INFORMATION STORED ON THE CLIENT AND HIS/HER ORDERS. THE DATA COMMUNICATION BETWEEN THE CLIENT AND THE BANKS AND THE CARD PAYMENT CENTER IS ENCRYPTED, WHICH ENSURES THE SECURITY OF THE CLIENT’S PERSONAL DATA AND BANK DETAILS. MUULIN DOES NOT HAVE ACCESS TO THE CLIENT’S CONFIDENTIAL BANK AND PAYMENT CARD DETAILS.
 
FOR WHAT PURPOSE IS YOUR PERSONAL DATA USED:
IF YOU PROVIDE US YOUR PERSONAL DATA, WE WILL USE THIS INFORMATION BASED ON OUR LEGITIMATE INTEREST TO KEEP YOU INFORMED OF OUR SPECIAL EVENTS AND PROMOTIONS, TO REGISTER YOU WITH OUR WEBSITE, TO ADMINISTER OUR WEBSITE SERVICES, TO PROCESS ANY ORDERS YOU MAY PLACE ONLINE, TO MAKE PURCHASE ANALYSES, AND/OR TO SERVE THE CLIENT LOYALTY PROGRAM, ALL AS RELEVANT. OTHERWISE, WE MAY USE THE INFORMATION YOU PROVIDE TO US ONLY TO REVIEW OUR PERFORMANCE AND TO IMPROVE OUR SERVICES TO YOU, OR TO COMMUNICATE WITH YOU ABOUT YOUR ORDER IF YOU HAVE PLACED AN ONLINE ORDER.
 
WE WILL SEND YOU ANNOUNCEMENTS OR COMMUNICATIONS BY E-MAIL ONLY IF YOU GIVE US YOUR PERMISSION TO DO SO BY EITHER GIVING YOUR E-MAIL ADDRESS AND RESPECTIVE PERMISSION IN ANY OF OUR ON-SITE STORES, THROUGH THE GARMENTS BY MATSU WEBSITE, OR THROUGH ANY OTHER ONLINE CHANNEL [LIKE FACEBOOK, INSTAGRAM]. IN ADDITION, WE MAY USE INFORMATION ABOUT YOUR PRODUCT INTERESTS AND PURCHASES FROM US AND OUR AFFILIATES, TO HELP US IMPROVE OUR SITE DESIGN AND YOUR ONLINE AND IN-STORE SHOPPING EXPERIENCES. WE MAY CONTACT YOU, SUBJECT TO THE CHOICES YOU HAVE MADE, VIA E-MAIL, POSTAL MAIL, OR TELEPHONE, TO CONDUCT MARKET RESEARCH AND LEARN MORE ABOUT HOW WE CAN IMPROVE OUR PRODUCT OFFERINGS. TO SERVE YOU BETTER, WE MAY COMBINE THE INFORMATION YOU GIVE US AND INFORMATION ABOUT YOUR PRODUCT INTEREST AND PURCHASES WITH INFORMATION FROM THIRD PARTIES, INCLUDING DEMOGRAPHIC INFORMATION AND INFORMATION THAT IS PUBLICLY AVAILABLE. GARMENTS BY MATSU HAVE THE RIGHT TO QUERY, ANALYZE, SORT, AND TAKE SAMPLES OF PERSONAL DATA IN THE MATSU DATABASE.
 
PARTNERS WITH WHOM PERSONAL DATA IS SHARED:
GARMENTS BY MATSU MAY AUTHORIZE OTHER LEGAL ENTITIES [AUTHORIZED PROCESSORS] TO PROCESS PERSONAL DATA, PROVIDED THAT AN AGREEMENT HAS BEEN ENTERED WITH SUCH A PROCESSOR UNDER WHICH THE PROCESSOR IS REQUIRED TO KEEP THE PERSONAL DATA PROCESSED AS CONFIDENTIAL AND TO ENSURE THE PROTECTION OF PERSONAL DATA IN ACCORDANCE WITH THE REQUIREMENTS PROVIDED BY LAW.
 
IN ORDER TO MAINTAIN THE GARMENTS BY MATSU WEBSITE, TO MANAGE THE GARMENTS BY MATSU DATABASE, TO DISTRIBUTE E-MAILS, AND TO PROVIDE CLIENT COMMUNICATIONS, WE CONTRACT WITH SELECTED THIRD PARTIES. SUCH AUTHORIZED PAYMENT PROCESSERS, SOFTWARE DEVELOPMENT PARTNERS, LOGISTICS SERVICE PROVIDERS, AND MARKETING SERVICE PROVIDERS: [DPD, GOOGLE, FACEBOOK, PAYPAL, STRIPE, MAKSEKESKUS AS].
 
SECURITY:
GARMENTS BY MATSU USES APPROPRIATE SECURITY MEASURES TO PROTECT THE INFORMATION YOU PROVIDE US. GARMENTS BY MATSU WILL IMPLEMENT ALL MEASURES, INCLUDING INFORMATION TECHNOLOGY AND ORGANISATIONAL MEASURES, FOR THE PROTECTION OF THE PERSONAL DATA COLLECTED. ACCESS TO DATA EDITING AND PROCESSING IS RESTRICTED TO AUTHORIZED PERSONS. HOWEVER, WHILE WE TAKE ALL REASONABLE STEPS TO PROTECT YOUR PERSONAL DATA FROM UNAUTHORIZED ACCESS, USE, OR DISCLOSURE, YOU SHOULD ACKNOWLEDGE THAT NO INTERNET DATA TRANSMISSION CAN BE GUARANTEED TO BE SECURE FROM ACCESS BY UNINTENDED RECIPIENTS AND WILL NOT HOLD US RESPONSIBLE FOR ANY BREACH OF SECURITY UNLESS THIS IS DUE TO OUR NEGLIGENCE.
 
ACCESS TO PERSONAL DATA:
BY CONTACTING GARMENTS BY MATSU (INFO@MATSU.EE), YOU MAY EXERCISE YOUR RIGHT TO REQUIRE ACCESS TO YOUR PERSONAL DATA; TO REQUIRE RECTIFICATION OF YOUR PERSONAL DATA; TO REQUIRE THE ERASURE OF YOUR PERSONAL DATA; TO WITHDRAW CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA, WHERE APPLICABLE. IN SOME CASES, YOU MAY HAVE A RIGHT TO REQUEST A RESTRICTION ON PROCESSING YOUR PERSONAL DATA OR TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA. IF YOU ARE REGISTERED IN ANY OF OUR ON-SITE STORES, THROUGH THE GARMENTS BY MATSU WEBSITE, OR THROUGH ANY OTHER ONLINE CHANNEL (LIKE FACEBOOK, INSTAGRAM) AND WOULD LIKE US TO REMOVE YOU FROM OUR MARKETING LIST, PLEASE LOG IN TO YOUR E-MAIL ACCOUNT AND CLICK ON THE UNSUBSCRIBE LINK OR CONTACT US. WE KEEP YOUR PERSONAL DATA FOR A MAXIMUM OF FIVE (5) YEARS AS OF RECEIVING IT.
 
COOKIES:
COOKIES ARE PIECES OF INFORMATION A WEBSITE CAN SEND TO YOUR COMPUTER’S BROWSER FOR RECORD-KEEPING PURPOSES. WE USE COOKIES TO ASCERTAIN WHICH WEB PAGES ARE VISITED AND HOW OFTEN, TO MAKE THE GARMENTS BY MATSU WEBSITE MORE USER-FRIENDLY, AND TO GIVE YOU A BETTER EXPERIENCE WHEN YOU RETURN TO THE GARMENTS BY MATSU WEBSITE. FOR EXAMPLE, COOKIES ALLOW US TO SAVE YOUR INFORMATION SO YOU DO NOT HAVE TO RE-ENTER IT EVERY TIME YOU VISIT THE MATSU WEBSITE. MOST WEB BROWSERS AUTOMATICALLY ACCEPT COOKIES, BUT YOU DO NOT HAVE TO ACCEPT THEM. TO DISABLE COOKIES, YOU SHOULD ACCESS THE “HELP” TAB ON YOUR BROWSER OR READ THE INFORMATION THAT CAME WITH YOUR BROWSER SOFTWARE. HOWEVER, YOUR VISIT TO THE GARMENTS BY MATSU WEBSITE WILL BE SIGNIFICANTLY ENHANCED IF COOKIES ARE NOT DISABLED.

CONTACT

 
EMAIL:

 

PHONE NUMBER: +372 53 427 821

 

SEND US A MESSAGE

 

We’re a small team but we will always try our very best to answer your questions within 24 hours. Any enquiries made outside of these hours or during the weekend or holidays will be promptly attended to on the next business day. 

 

Please note that our customer service is closed on public holidays.

 
 

VISIT US:

MATSU POP-UP:
FR.R.KREUTZWALDI 7, GROUND FLOOR

10126, TALLINN, ESTONIA

 
OPENING HOURS:
WEDNESTAY /SATURDAY: 11:00 – 17:00 Eastern Time

 

RETURN THE PRODUCTS:
SUUR-KAARE TEE 57-11

74020 VIIMSI VALD, ESTONIA

RECEIVER DETAILS:
​GARMENTS BY MATSU OÜ
+3725342782

shipping policy

SHIPPING POLICY

 

SHIPPING COUNTRIES

WE ARE PLEASED TO OFFER WORLDWIDE SHIPPING FROM OUR WAREHOUSE IN ESTONIA. IF YOU DO NOT SEE YOUR DESTINATION LISTED UPON CHECKOUT PLEASE CONTACT US INFO@MATSU.EE.

 

TRACKING AN ORDER

ONCE THE ORDER IS DISPATCHED, YOU WILL RECEIVE A TRACKING NUMBER.

 

TRACK  YOUR PARCEL HERE.

 

SHIPPING COST AND TIMING

If shipping fees apply the following rates will be added at check-out.

ORDERS WILL BE PROCESSED WITHIN 1-2 BUSINESS DAY. 

 

ESTONIA

EUR 4*

BUSINESS DAYS 1-3

 

LATVIA, LITHUANIA

EUR 5*

BUSINESS DAYS 2-3

 

FINLAND, SWEDEN

EUR 7*

BUSINESS DAYS 2-4

 

DENMARK, POLAND, SLOVAKIA, CZECH REPUBLIC, HUNGARY

EUR 10*

BUSINESS DAYS 3-6

 

NETHERLANDS, GERMANY, BELGIUM, LUXEMBOURG, SLOVENIA

EUR 12*

BUSINESS DAYS 3-6

 

AUSTRIA, IRELAND, SPAIN

EUR 14*

BUSINESS DAYS 3-6

 

FRANCE, PORTUGAL

EUR 21*

BUSINESS DAYS 3-6

 

REST OF WORLD

EUR 29*

BUSINESS DAYS 4-7

 

*FREE DPD  STANDARD SHIPPING FOR ORDERS ABOVE 200 EUR.

**FOR ORDERS ABOVE 275 EUR

 

TAXES AND DUTIES

Orders outside of the EU may be required to pay duties and taxes on your purchase when it arrives in the destination country. WE DO NOT COLLECT VAT, DUTIES AND/OR TAXES ON ORDERS TO COUNTRIES OUTSIDE THE EU AND WE CANNOT PREDICT WHAT YOUR PARTICULAR CHARGES MAY BE. WE RECOMMEND YOU TO CONTACT YOUR LOCAL CUSTOMS OFFICE TO RECEIVE ADDITIONAL INFORMATION.

return policy

RETURN POLICY

YOU ARE WELCOME TO RETURN THE ITEM[S] WITHIN 14 DAYS FROM DELIVERY FOR A REFUND, EXCHANGE OR STORE CREDIT. 

 

TO BE ELIGIBLE FOR RETURN, ITEM[S] MUST  NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS OR FRAGRANCES. IF THE ITEM[S] DO NOT FIT THESE REQUIREMENTS, THEY WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. 
 

PLEASE NOTE THAT RETURN SHIPMENT IS THE RESPONSIBILITY OF THE CUSTOMER. ORIGINAL POSTAGE WILL NOT BE REFUNDED WHEN YOU MAKE A RETURN, AS IT COVERS THE INITIAL COST OF SHIPPING YOUR ORDER. THANK YOU FOR YOUR UNDERSTANDING.

 

PLEASE ENSURE THE ITEM[S] ARE WELL PACKAGED TO PREVENT ANY DAMAGE DURING TRANSIT. WE CANNOT BE HELD RESPONSIBLE FOR LOST OR DAMAGED GOODS WHEN RETURNING ITEMS UNTIL THEY HAVE BEEN RECEIVED AT OUR WAREHOUSE.

 

GO  HERE  TO START YOUR DPD SERVICE RETURN.

 

RETURN THE PRODUCTS:
ESTONIA PARCEL LOCKERS:
DPD PIRITA KESKUS, TALLINN

RECEIVER DETAILS:
​MATSU
+3725342782

 

IF RETURNED WITH OTHER COURIERS OR REGULAR POSTAL SERVICES, WE CAN NOT BE HELD RESPONSIBLE FOR LOST OR DAMAGED PARCELS/GOODS WHEN RETURNING ITEMS.

RETURN THE PRODUCTS:
SUUR-KAARE TEE 57-11

74020 VIIMSI VALD, ESTONIA

RECEIVER DETAILS:
MATSU WAREHOUSE
+3725342782

 

REFUNDS
AS SOON AS WE HAVE RECEIVED YOUR RETURN AT OUR WAREHOUSE – WE WILL START PROCESSING THE REFUND. PLEASE NOTE THAT IT CAN TAKE UP TO 10 BUSINESS DAYS FOR THE MONEY TO ARRIVE IN YOUR BANK ACCOUNT, DEPENDING ON YOUR CHOSEN PAYMENT METHOD. THE ORIGINAL SHIPPING CHARGES WILL NOT BE REFUNDED.

 

FOR FURTHER ASSISTANCE, PLEASE EMAIL INFO@MATSU.EE.

Track or return your order

Track or return your order here.

terms of use

TERMS OF USE

 
LAST MODIFIED: [VEEBRUAR 25, 2024]

 

GENERAL

THE OWNER OF THE ONLINE STORE WWW.MATSU.EE

[HEREINAFTER REFERRED TO AS “GARMENTS BY MATSU”, “THE ONLINE STORE”, “OUR,” “WE,” AND “US”] IS AMAALER OÜ [REGISTRY CODE 14563244], LEGAL ADDRESS HARJU MAAKOND, TALLINN, HAABERSTI LINNAOSA, ÕISMÄE TEE 1, 13514, ESTONIA.

 

THE VALIDITY OF THE CONTRACT OF SALE, PRODUCT, AND PRICE INFORMATION

THE CONDITIONS OF SALE APPLY TO PURCHASES OF GOODS FROM THE ONLINE STORE. THE PRICES OF THE PRODUCTS SOLD IN THE ONLINE STORE ARE INDICATED NEXT TO THE PRODUCTS. A SHIPPING FEE IS NOT ADDED TO THE PRICE. THE SHIPPING COST DEPENDS ON THE LOCATION OF THE PURCHASER AND THE SHIPPING METHOD. THE SHIPPING COST IS DISPLAYED WHEN THE PURCHASER PLACES THE ORDER.

 

PRICES IN THE ONLINE SHOP ARE IN EUROS AND EXCLUDE THE ESTONIAN VAT. GARMENTS BY MATSU RESERVES THE RIGHT TO CHANGE THE PRICES.  PRODUCT INFORMATION IS PROVIDED IMMEDIATELY ADJACENT TO THE PRODUCT IN THE ONLINE STORE.

 

PLACING AN ORDER

ADD THE DESIRED PRODUCTS TO YOUR SHOPPING BASKET TO ORDER THEM. FILL IN ALL OF THE REQUIRED FIELDS AND CHOOSE THE MOST SUITABLE SHIPPING METHOD TO COMPLETE THE ORDER. THE TOTAL COST IS THEN DISPLAYED ON THE SCREEN. THIS CAN BE PAID SECURELY VIA THE FOLLOWING PAYMENT METHODS.

 

PAYMENT METHODS

WE ACCEPT:  MASTERCARD, VISA, AMERICAN EXPRESS, MAESTRO, KLARNA, APPLE PAY, GOOGLE PAY. ALL INFORMATION SHARED WITH US WHEN PLACING AN ORDER IS CONFIDENTIAL. 

 

THE PERSONAL DATA NECESSARY FOR THE EXECUTION OF PAYMENTS IS TRANSFERRED TO THE STRIPE PAYMENTS COMPANY “SPC”. SPC IS A U.S. STATE-LICENSED MONEY TRANSMITTER AND FEDERALLY REGISTERED MONEY SERVICES BUSINESS. THESE SPC TERMS ARE EFFECTIVE UPON THE DATE YOU FIRST ACCESS OR USE THE SPC SERVICES AND CONTINUE UNTIL THESE SPC TERMS TERMINATE. 

 

SHIPMENT

ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT’S TRACKING INFORMATION. SHIPPING DURATION MAY VARY DEPENDING ON DELAYS OF BANKING PAYMENTS OR OTHER UNEXPECTED EXCEPTIONAL CIRCUMSTANCES [FORCE MAJOR].
 

RIGHT OF WITHDRAWAL

AFTER RECEIVING THE ORDER, THE PURCHASER HAS THE RIGHT TO WITHDRAW FROM THE CONTRACT ENTERED INTO  THE ONLINE-STORE WITHIN 14 DAYS FROM THE DAY ON WHICH YOU OR A THIRD PARTY NAMED BY YOU, WHO IS NOT THE CARRIER, TOOK POSSESSION OF THE GOODS OR, IN THE CASE OF PARTIAL DELIVERIES, THE LAST DELIVERY.


[DEPENDING ON THE PRODUCT, THE PURCHASER MAY NOT NECESSARILY HAVE THE RIGHT OF WITHDRAWAL; IN SUCH A CASE THE CORRESPONDING PRODUCTS AND SERVICES MUST BE LISTED AND THEY MUST COMPLY WITH THE LAW.]


TO EXERCISE THE 14-DAY RIGHT OF WITHDRAWAL, YOU MUST NOT USE THE ORDERED GOODS IN ANY WAY OTHER THAN IS NECESSARY TO ENSURE THE NATURE, CHARACTERISTICS, AND FUNCTIONING OF THE GOODS IN THE SAME WAY YOU WOULD BE ALLOWED TO TEST THE GOODS IN AN ACTUAL STORE.

 

IF THE GOODS HAVE BEEN USED FOR ANY PURPOSE OTHER THAN IS NECESSARY TO ENSURE THE NATURE, CHARACTERISTICS, AND FUNCTIONING OF THE GOODS, OR IF THERE ARE ANY SIGNS OF USE OR WEAR AND TEAR, THE ONLINE STORE HAS THE RIGHT TO LOWER THE AMOUNT RETURNED IN ACCORDANCE WITH THE DECREASE IN THE VALUE OF THE GOODS.

 

TO RETURN THE GOODS, YOU MUST SUBMIT A DECLARATION OF WITHDRAWAL  HERE WITHIN 14 DAYS OF RECEIVING THE GOODS. 

 

THE PURCHASER SHALL BEAR THE COST OF RETURNING THE GOODS, EXCEPT IN CASES WHERE THE REASON FOR THE RETURN LIES IN THE FACT THAT A REFUNDABLE PRODUCT DOES NOT COMPLY WITH THE ORDER [E.G. A WRONG OR DEFECTIVE PRODUCT]. IF THE BUYER HAS CLEARLY CHOSEN A DIFFERENT FORM OF SHIPMENT THAN THE CHEAPEST USUAL FORM OF SHIPMENT OFFERED BY THE ONLINE STORE, THE STORE IS NOT REQUIRED TO COMPENSATE THE COST EXCEEDING THE USUAL SHIPPING COST.

 

THE PURCHASER MUST RETURN THE GOODS WITHIN 14 DAYS OF THE SUBMISSION OF THE DECLARATION OF WITHDRAWAL OR SUBMIT EVIDENCE THAT THEY HANDED OVER THE GOODS TO THE CARRIER WITHIN THE AFOREMENTIONED PERIOD. UPON RECEIVING THE RETURNED GOODS, THE ONLINE STORE SHALL RETURN TO THE PURCHASER, IMMEDIATELY BUT NO LATER THAN AFTER 14 DAYS, ALL OF THE PAYMENTS RECEIVED FROM THE PURCHASER BASED ON THE CONTRACT. THE ONLINE STORE HAS THE RIGHT TO REFUSE TO MAKE A REFUND UNTIL THE GOODS BEING RETURNED ARE RECEIVED.

 

THE ONLINE STORE HAS THE RIGHT TO WITHDRAW FROM THE SALE AND DEMAND THAT THE GOODS BE RETURNED BY THE PURCHASER IF THE MARKED PRICE OF THE GOODS IN THE ONLINE STORE IS SIGNIFICANTLY LOWER THAN THE MARKET PRICE OF THE GOODS DUE TO AN ERROR.

 

DEFECTIVE GOODS

IF GOODS BOUGHT FROM THE ONLINE STORE HAVE DEFECTS FOR WHICH THE ONLINE STORE IS RESPONSIBLE, THE ONLINE STORE WILL  REPLACE THE DEFECTIVE GOODS. 

 

 

THE PURCHASER HAS THE RIGHT TO TURN TO THE ONLINE STORE WITHIN 14 DAYS OF THE OCCURRENCE OF A DEFECT BY E-MAILING INFO@MATSU.EE. THE ONLINE STORE IS NOT LIABLE FOR ANY DEFECTS ARISING AFTER DELIVERING THE GOODS TO THE PURCHASER.

 

 

THE ONLINE STORE WILL RESPOND TO THE CONSUMER’S COMPLAINT IN WRITTEN FORM OR IN A FORM THAT ENABLES WRITTEN REPRODUCTION WITHIN 7 DAYS.

 

 

DIRECT MARKETING AND PROCESSING OF PERSONAL DATA

THE ONLINE STORE ONLY USES THE PERSONAL DATA ENTERED BY THE PURCHASER FOR PROCESSING THE ORDER AND SENDING GOODS TO THE PURCHASER. THE ONLINE STORE FORWARDS PERSONAL DATA TO THE TRANSPORT SERVICE PROVIDER IN ORDER TO DELIVER THE GOODS.

 

THE ONLINE STORE SENDS NEWSLETTERS AND OFFERS TO THE PURCHASER’S E-MAIL ADDRESS ONLY IF THE PURCHASER HAS EXPRESSED THEIR WISH TO RECEIVE THEM BY ENTERING THEIR E-MAIL ADDRESS ON THE WEBSITE AND INDICATING THEIR DESIRE TO RECEIVE DIRECT MAIL.

 

THE PURCHASER IS ABLE TO OPT-OUT OF OFFERS AND NEWSLETTERS SENT TO THEIR E-MAIL ADDRESS AT ANY TIME BY LETTING US KNOW VIA E-MAIL OR BY FOLLOWING THE INSTRUCTIONS IN AN E-MAIL CONTAINING AN OFFER.

 

OWNERSHIP OF RIGHTS

ALL INTELLECTUAL PROPERTY RIGHTS ON THE WWW.MATSU.EE WEBSITE REMAIN WITH AMAALER OÜ. ANY USE OF THE WWW.MATSU.EE WEBSITE OR ITS CONTENTS, INCLUDING COPYING OR STORING SUCH CONTENT IN WHOLE OR PART, OTHER THAN FOR YOUR OWN PERSONAL, NON-COMMERCIAL USE, IS PROHIBITED WITHOUT THE PERMISSION OF AMAALER OÜ.

 

SETTLEMENT OF DISPUTES

ALL COMPLAINTS MADE BY A PURCHASER ABOUT THE ONLINE STORE MUST BE E-MAILED TO INFO@MATSU.EE. IF THE PURCHASER AND THE ONLINE STORE ARE NOT ABLE TO SETTLE THE DISPUTE BY AGREEMENT, THE PURCHASER MAY CONTACT THE CONSUMER DISPUTE COMMITTEE. THE CONSUMER DISPUTE COMMITTEE IS COMPETENT TO RESOLVE DISPUTES ARISING FROM A CONTRACT BETWEEN A PURCHASER AND THE ONLINE STORE. A PURCHASER MAY ALSO TURN TO THE DISPUTE RESOLUTION BODIES OF THE EUROPEAN UNION.


YOUR COMMENTS AND CONCERNS  
THIS WEBSITE IS OWNED AND MANAGED BY GARMENTS BY MATSU.  ALL FEEDBACK, COMMENTS, REQUESTS FOR TECHNICAL SUPPORT, AND OTHER COMMUNICATIONS RELATING TO THIS WEBSITE OR OUR PRODUCTS CAN BE SENT TO US AT: INFO@MATSU.EE.

privacy policy

PRIVACY POLICY

 

LAST MODIFIED: [veebruar 25, 2024]
 
INTRODUCTION
THIS POLICY DESCRIBES THE TYPES OF INFORMATION GARMENTS BY MATSU [“COMPANY” OR “WE”] MAY COLLECT FROM YOU OR THAT YOU MAY PROVIDE WHEN YOU VISIT THE WEBSITE WWW.MATSU.EE [OUR “WEBSITE” OR “SITE”] AND OUR PRACTICES FOR COLLECTING, USING, MAINTAINING, PROTECTING, PROCESSING, AND DISCLOSING THAT INFORMATION. BY ACCESSING OR USING THIS SITE, YOU AGREE TO THIS PRIVACY POLICY.
 
PRIVACY POLICY
WHEN YOU PROVIDE YOUR PERSONAL DATA TO US, WE PROCESS AND USE SUCH SUBMITTED PERSONAL DATA IN ACCORDANCE WITH THIS POLICY TO BE ABLE TO FULFIL OUR COMMITMENT TO YOU. THIS POLICY APPLIES TO ALL PROTECTED PERSONAL INFORMATION COLLECTED, MAINTAINED, OR USED BY GARMENTS BY MATSU. THE CONTROLLER OF PERSONAL DATA IS MATSU. THE PROCESSING OF PERSONAL DATA IS SUBJECT TO THE LEGISLATION OF ESTONIA AND THE EUROPEAN UNION.
 
CHANGES AND UPDATES
OUR PRIVACY POLICY MAY HAVE CHANGED SINCE YOUR LAST VISIT. YOU SHOULD REVIEW OUR PRIVACY POLICY AND TERMS OF USE EACH TIME YOU VISIT OUR SITE.  EACH TIME YOU USE OUR SITE YOU HAVE AGREED TO THE CURRENT PRIVACY POLICY AND LATEST TERMS OF USE POSTED ON OUR  SITE.
 
WHAT PERSONAL DATA IS PROCESSED:
GARMENTS BY MATSU COLLECTS THE FOLLOWING PERSONAL DATA: NAME, GENDER, BIRTHDAY, PHONE NUMBER, E-MAIL, POSTAL ADDRESS, AND PURCHASE HISTORY.
 
BY JOINING THE NEWSLETTER, AND/OR MAKING A PURCHASE ON THE WWW.MATSU.EE THE CLIENT GIVES CONSENT TO THE PROCESSING OF HIS/HER PERSONAL DATA.
 
PERSONAL DATA TRANSMITTED TO GARMENTS BY MATSU IS PROTECTED AND TREATED AS CONFIDENTIAL INFORMATION, INCLUDING INFORMATION STORED ON THE CLIENT AND HIS/HER ORDERS. THE DATA COMMUNICATION BETWEEN THE CLIENT AND THE BANKS AND THE CARD PAYMENT CENTER IS ENCRYPTED, WHICH ENSURES THE SECURITY OF THE CLIENT’S PERSONAL DATA AND BANK DETAILS. MUULIN DOES NOT HAVE ACCESS TO THE CLIENT’S CONFIDENTIAL BANK AND PAYMENT CARD DETAILS.
 
FOR WHAT PURPOSE IS YOUR PERSONAL DATA USED:
IF YOU PROVIDE US YOUR PERSONAL DATA, WE WILL USE THIS INFORMATION BASED ON OUR LEGITIMATE INTEREST TO KEEP YOU INFORMED OF OUR SPECIAL EVENTS AND PROMOTIONS, TO REGISTER YOU WITH OUR WEBSITE, TO ADMINISTER OUR WEBSITE SERVICES, TO PROCESS ANY ORDERS YOU MAY PLACE ONLINE, TO MAKE PURCHASE ANALYSES, AND/OR TO SERVE THE CLIENT LOYALTY PROGRAM, ALL AS RELEVANT. OTHERWISE, WE MAY USE THE INFORMATION YOU PROVIDE TO US ONLY TO REVIEW OUR PERFORMANCE AND TO IMPROVE OUR SERVICES TO YOU, OR TO COMMUNICATE WITH YOU ABOUT YOUR ORDER IF YOU HAVE PLACED AN ONLINE ORDER.
 
WE WILL SEND YOU ANNOUNCEMENTS OR COMMUNICATIONS BY E-MAIL ONLY IF YOU GIVE US YOUR PERMISSION TO DO SO BY EITHER GIVING YOUR E-MAIL ADDRESS AND RESPECTIVE PERMISSION IN ANY OF OUR ON-SITE STORES, THROUGH THE GARMENTS BY MATSU WEBSITE, OR THROUGH ANY OTHER ONLINE CHANNEL [LIKE FACEBOOK, INSTAGRAM]. IN ADDITION, WE MAY USE INFORMATION ABOUT YOUR PRODUCT INTERESTS AND PURCHASES FROM US AND OUR AFFILIATES, TO HELP US IMPROVE OUR SITE DESIGN AND YOUR ONLINE AND IN-STORE SHOPPING EXPERIENCES. WE MAY CONTACT YOU, SUBJECT TO THE CHOICES YOU HAVE MADE, VIA E-MAIL, POSTAL MAIL, OR TELEPHONE, TO CONDUCT MARKET RESEARCH AND LEARN MORE ABOUT HOW WE CAN IMPROVE OUR PRODUCT OFFERINGS. TO SERVE YOU BETTER, WE MAY COMBINE THE INFORMATION YOU GIVE US AND INFORMATION ABOUT YOUR PRODUCT INTEREST AND PURCHASES WITH INFORMATION FROM THIRD PARTIES, INCLUDING DEMOGRAPHIC INFORMATION AND INFORMATION THAT IS PUBLICLY AVAILABLE. GARMENTS BY MATSU HAVE THE RIGHT TO QUERY, ANALYZE, SORT, AND TAKE SAMPLES OF PERSONAL DATA IN THE MATSU DATABASE.
 
PARTNERS WITH WHOM PERSONAL DATA IS SHARED:
GARMENTS BY MATSU MAY AUTHORIZE OTHER LEGAL ENTITIES [AUTHORIZED PROCESSORS] TO PROCESS PERSONAL DATA, PROVIDED THAT AN AGREEMENT HAS BEEN ENTERED WITH SUCH A PROCESSOR UNDER WHICH THE PROCESSOR IS REQUIRED TO KEEP THE PERSONAL DATA PROCESSED AS CONFIDENTIAL AND TO ENSURE THE PROTECTION OF PERSONAL DATA IN ACCORDANCE WITH THE REQUIREMENTS PROVIDED BY LAW.
 
IN ORDER TO MAINTAIN THE GARMENTS BY MATSU WEBSITE, TO MANAGE THE GARMENTS BY MATSU DATABASE, TO DISTRIBUTE E-MAILS, AND TO PROVIDE CLIENT COMMUNICATIONS, WE CONTRACT WITH SELECTED THIRD PARTIES. SUCH AUTHORIZED PAYMENT PROCESSERS, SOFTWARE DEVELOPMENT PARTNERS, LOGISTICS SERVICE PROVIDERS, AND MARKETING SERVICE PROVIDERS: [DPD, GOOGLE, FACEBOOK, PAYPAL, STRIPE].
 
SECURITY:
GARMENTS BY MATSU USES APPROPRIATE SECURITY MEASURES TO PROTECT THE INFORMATION YOU PROVIDE US. GARMENTS BY MATSU WILL IMPLEMENT ALL MEASURES, INCLUDING INFORMATION TECHNOLOGY AND ORGANISATIONAL MEASURES, FOR THE PROTECTION OF THE PERSONAL DATA COLLECTED. ACCESS TO DATA EDITING AND PROCESSING IS RESTRICTED TO AUTHORIZED PERSONS. HOWEVER, WHILE WE TAKE ALL REASONABLE STEPS TO PROTECT YOUR PERSONAL DATA FROM UNAUTHORIZED ACCESS, USE, OR DISCLOSURE, YOU SHOULD ACKNOWLEDGE THAT NO INTERNET DATA TRANSMISSION CAN BE GUARANTEED TO BE SECURE FROM ACCESS BY UNINTENDED RECIPIENTS AND WILL NOT HOLD US RESPONSIBLE FOR ANY BREACH OF SECURITY UNLESS THIS IS DUE TO OUR NEGLIGENCE.
 
ACCESS TO PERSONAL DATA:
BY CONTACTING GARMENTS BY MATSU INFO@MATSU.EE, YOU MAY EXERCISE YOUR RIGHT TO REQUIRE ACCESS TO YOUR PERSONAL DATA; TO REQUIRE RECTIFICATION OF YOUR PERSONAL DATA; TO REQUIRE THE ERASURE OF YOUR PERSONAL DATA; TO WITHDRAW CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA, WHERE APPLICABLE. IN SOME CASES, YOU MAY HAVE A RIGHT TO REQUEST A RESTRICTION ON PROCESSING YOUR PERSONAL DATA OR TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA. IF YOU ARE REGISTERED IN ANY OF OUR ON-SITE STORES, THROUGH THE GARMENTS BY MATSU WEBSITE, OR THROUGH ANY OTHER ONLINE CHANNEL (LIKE FACEBOOK, INSTAGRAM) AND WOULD LIKE US TO REMOVE YOU FROM OUR MARKETING LIST, PLEASE LOG IN TO YOUR E-MAIL ACCOUNT AND CLICK ON THE UNSUBSCRIBE LINK OR CONTACT US. WHEN WE OBTAIN YOUR DATA FROM ORDERS THAT DATA IS KEPT AS A POINT OF FUTURE REFERENCE INDEFINITELY UNTIL YOU HAVE ASKED IT TO BE REMOVED OR YOU UPDATE AND CHANGE THE INFORMATION.
 
COOKIES:
COOKIES ARE PIECES OF INFORMATION A WEBSITE CAN SEND TO YOUR COMPUTER’S BROWSER FOR RECORD-KEEPING PURPOSES. WE USE COOKIES TO ASCERTAIN WHICH WEB PAGES ARE VISITED AND HOW OFTEN, TO MAKE THE GARMENTS BY MATSU WEBSITE MORE USER-FRIENDLY, AND TO GIVE YOU A BETTER EXPERIENCE WHEN YOU RETURN TO THE GARMENTS BY MATSU WEBSITE. FOR EXAMPLE, COOKIES ALLOW US TO SAVE YOUR INFORMATION SO YOU DO NOT HAVE TO RE-ENTER IT EVERY TIME YOU VISIT THE MATSU WEBSITE. MOST WEB BROWSERS AUTOMATICALLY ACCEPT COOKIES, BUT YOU DO NOT HAVE TO ACCEPT THEM. TO DISABLE COOKIES, YOU SHOULD ACCESS THE “HELP” TAB ON YOUR BROWSER OR READ THE INFORMATION THAT CAME WITH YOUR BROWSER SOFTWARE. HOWEVER, YOUR VISIT TO THE GARMENTS BY MATSU WEBSITE WILL BE SIGNIFICANTLY ENHANCED IF COOKIES ARE NOT DISABLED.

contact

CONTACT

 
EMAIL:

 

PHONE NUMBER: +372 53 427 821

 

SEND US A MESSAGE

 

We’re a small team but we will always try our very best to answer your questions within 24 hours. Any enquiries made outside of these hours or during the weekend or holidays will be promptly attended to on the next business day. 

 

Please note that our customer service is closed on public holidays.

 
 

VISIT US:

MATSU POP-UP:
FR.R.KREUTZWALDI 7, GROUND FLOOR

10126, TALLINN, ESTONIA

 
OPENING HOURS:
WEDNESTAY /SATURDAY: 11:00 – 17:00 Eastern Time

 

RETURN THE PRODUCTS:
SUUR-KAARE TEE 57-11

74020 VIIMSI VALD, ESTONIA

RECEIVER DETAILS:
​GARMENTS BY MATSU OÜ
+3725342782