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TERMS AND CONDITIONS
 
LAST MODIFIED: [OCTOBER 25, 2023]

GENERAL

THE OWNER OF THE ONLINE STORE www.matsu.ee (HEREINAFTER REFERRED TO AS THE ONLINE STORE) IS GARMENTS BY MATSU OÜ (REGISTRY CODE 14982587), LEGAL ADDRESS SUUR-KAARE STREET 57, VIIMSI VALD 74020, ESTONIA.

 

THE VALIDITY OF THE CONTRACT OF SALE, PRODUCT, AND PRICE INFORMATION

THE CONDITIONS OF SALE APPLY TO PURCHASES OF GOODS FROM THE ONLINE STORE.
THE PRICES OF THE PRODUCTS SOLD IN THE ONLINE STORE ARE INDICATED NEXT TO THE PRODUCTS. A SHIPPING FEE IS ADDED TO THE PRICE.


THE SHIPPING COST DEPENDS ON THE LOCATION OF THE PURCHASER AND THE SHIPPING METHOD. THE SHIPPING COST IS DISPLAYED WHEN THE PURCHASER PLACES THE ORDER.

PRICES IN THE ONLINE SHOP ARE IN EUROS AND INCLUDE THE ESTONIAN VAT 20%. ESTONIAN VAT IS INCLUDED REGARDLESS THE SHIPPING ADDRESS. GARMENTS BY MATSU RESERVES THE RIGHT TO CHANGE THE PRICES.  PRODUCT INFORMATION IS PROVIDED IMMEDIATELY ADJACENT TO THE PRODUCT IN THE ONLINE STORE.

 

PLACING AN ORDER

ADD THE DESIRED PRODUCTS TO YOUR SHOPPING BASKET TO ORDER THEM. FILL IN ALL OF THE REQUIRED FIELDS AND CHOOSE THE MOST SUITABLE SHIPPING METHOD TO COMPLETE THE ORDER. THE TOTAL COST IS THEN DISPLAYED ON THE SCREEN. THIS CAN BE PAID SECURELY VIA THE FOLLOWING PAYMENT METHODS PROVIDED BY MAKSEKESKUS AS:

  • ESTONIAN BANK PAYMENTS: SWEDBANK, SEB, LUMINOR, LHV, COOP PANK, POCOPAY, CITADELE

  • LATVIAN BANK PAYMENTS: SWEDBANK, SEB, CITADELE AND LUMINOR

  • LITHUANIAN BANK PAYMENTS: SWEDBANK, SEB AND LUMINOR, ŠIAULIŲ BANKAS

  • BUY NOW, PAY LATER: INDIVY, INDIVY 3, LIISI ID, BIGBANK, MOKI3, MOKILIZINGAS

  • FINNISH BANK PAYMENTS: AKTIA, ÅLANDSBANKEN, DANSKE, HANDELSBANKEN, NORDEA, OMA SÄÄSTÖPANKKI, OP, POP PANKKI, S-PANKKI, SÄÄSTOPANKKI

  • CARD PAYMENTS: VISA / MASTERCARD

 

NB! WHEN USING A BANK LINK PAYMENT CONFIRM THE ORDER AND THEN CLICK ON THE ‘RETURN TO MERCHANT’ BUTTON.

THE PERSONAL DATA NECESSARY FOR THE EXECUTION OF PAYMENTS IS TRANSFERRED TO THE AUTHORIZED PROCESSOR MAKSEKESKUS AS. THE CONTRACT ENTERS INTO FORCE WHEN THE AMOUNT PAYABLE IS TRANSFERRED TO THE BANK ACCOUNT OF THE ONLINE STORE.
SUPPOSE WE CANNOT DELIVER THE ORDERED GOODS DUE TO STOCK RUNNING OUT OR FOR ANY OTHER REASON. IN THAT CASE, THE PURCHASER WILL BE INFORMED AS SOON AS POSSIBLE AND THE MONEY PAID (INCLUDING THE SHIPPING COST) WILL BE REFUNDED PROMPTLY, BUT NO LATER THAN WITHIN 14 DAYS OF RECEIVING THE NOTIFICATION.

 

SHIPMENT

WE USE A 100% CARBON-NEUTRAL DPD COURIER DELIVERY TO-HOME SERVICE.
 
SHIPPING RATES:
FREE SHIPPING  IN ESTONIA
LATVIA AND LITHUANIA 5€
FINLAND AND SWEDEN 10€
REST OF EUROPE 15€
 
FREE DELIVERY  FOR ORDERS OVER 150€.
 
 
DELIVERY TIMES IN WORKING DAYS:
ESTONIA 1-3
LATVIA AND LITHUANIA 1-4
FINLAND AND SWEDEN 1-4
REST OF EUROPE 1-9 DAYS, DEPENDING ON THE DESTINATION COUNTRY.

ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT'S TRACKING INFORMATION. COURIER WILL NOTIFY BY SMS OR E-MAIL OF THE DELIVERY TIME WITH A 1-HOUR ACCURACY. IF THE PROPOSED TIME IS NOT SUITABLE, THE TIME AND PLACE OF RECEIPT CAN BE CHANGED VIA THE NOTIFICATION. CHANGES USUALLY OCCUR THE NEXT BUSINESS DAY.

SHIPPING DURATION MAY VARY DEPENDING ON DELAYS OF BANKING PAYMENTS OR OTHER UNEXPECTED EXCEPTIONAL CIRCUMSTANCES [FORCE MAJOR].

 

 

RIGHT OF WITHDRAWAL

AFTER RECEIVING THE ORDER, THE PURCHASER HAS THE RIGHT TO WITHDRAW FROM THE CONTRACT ENTERED INTO WITH THE E-STORE WITHIN 14 DAYS.
(DEPENDING ON THE PRODUCT, THE PURCHASER MAY NOT NECESSARILY HAVE THE RIGHT OF WITHDRAWAL; IN SUCH A CASE THE CORRESPONDING PRODUCTS AND SERVICES MUST BE LISTED AND THEY MUST COMPLY WITH THE LAW.)

 

THE RIGHT OF WITHDRAWAL DOES NOT APPLY IF THE PURCHASER IS A LEGAL PERSON.
TO EXERCISE THE 14-DAY RIGHT OF WITHDRAWAL, YOU MUST NOT USE THE ORDERED GOODS IN ANY WAY OTHER THAN IS NECESSARY TO ENSURE THE NATURE, CHARACTERISTICS, AND FUNCTIONING OF THE GOODS IN THE SAME WAY YOU WOULD BE ALLOWED TO TEST THE GOODS IN AN ACTUAL STORE.

IF THE GOODS HAVE BEEN USED FOR ANY PURPOSE OTHER THAN IS NECESSARY TO ENSURE THE NATURE, CHARACTERISTICS, AND FUNCTIONING OF THE GOODS, OR IF THERE ARE ANY SIGNS OF USE OR WEAR AND TEAR, THE ONLINE STORE HAS THE RIGHT TO LOWER THE AMOUNT RETURNED IN ACCORDANCE WITH THE DECREASE IN THE VALUE OF THE GOODS.

 

TO RETURN THE GOODS, YOU MUST SUBMIT A DECLARATION OF WITHDRAWAL (THE FORM FOR WHICH CAN BE FOUND HERE: INSERT A LINK TO THE DECLARATION OF WITHDRAWAL) TO THE E-MAIL ADDRESS WITHIN 14 DAYS OF RECEIVING THE GOODS.

 

 

THE PURCHASER SHALL BEAR THE COST OF RETURNING THE GOODS, EXCEPT IN CASES WHERE THE REASON FOR THE RETURN LIES IN THE FACT THAT A REFUNDABLE PRODUCT DOES NOT COMPLY WITH THE ORDER (E.G. A WRONG OR DEFECTIVE PRODUCT).

 

THE PURCHASER MUST RETURN THE GOODS WITHIN 14 DAYS OF THE SUBMISSION OF THE DECLARATION OF WITHDRAWAL OR SUBMIT EVIDENCE THAT THEY HANDED OVER THE GOODS TO THE CARRIER WITHIN THE AFOREMENTIONED PERIOD.

 

UPON RECEIVING THE RETURNED GOODS, THE ONLINE STORE SHALL RETURN TO THE PURCHASER, IMMEDIATELY BUT NO LATER THAN AFTER 14 DAYS, ALL OF THE PAYMENTS RECEIVED FROM THE PURCHASER BASED ON THE CONTRACT.

THE ONLINE STORE HAS THE RIGHT TO REFUSE TO MAKE A REFUND UNTIL THE GOODS BEING RETURNED ARE RECEIVED OR UNTIL THE BUYER HAS PROVIDED PROOF OF RETURNING THE PRODUCTS, WHICHEVER OCCURS FIRST.

IF THE BUYER HAS CLEARLY CHOSEN A DIFFERENT FORM OF SHIPMENT THAN THE CHEAPEST USUAL FORM OF SHIPMENT OFFERED BY THE ONLINE STORE, THE STORE IS NOT REQUIRED TO COMPENSATE THE COST EXCEEDING THE USUAL SHIPPING COST.

 

THE ONLINE STORE HAS THE RIGHT TO WITHDRAW FROM THE SALE AND DEMAND THAT THE GOODS BE RETURNED BY THE PURCHASER IF THE MARKED PRICE OF THE GOODS IN THE ONLINE STORE IS SIGNIFICANTLY LOWER THAN THE MARKET PRICE OF THE GOODS DUE TO AN ERROR.

 

DEFECTIVE GOODS

THE ONLINE STORE IS RESPONSIBLE FOR THE NON-COMPLIANCE OF GOODS SOLD TO A PURCHASER WITH THE TERMS AND CONDITIONS OF THE CONTRACT OR FOR DEFICIENCIES WHICH ALREADY EXISTED AT THE TIME OF DELIVERY AND WHICH OCCUR WITHIN TWO YEARS OF DELIVERING THE GOODS TO THE PURCHASER. WITHIN THE FIRST YEAR OF DELIVERY, IT IS ASSUMED THAT THE DEFECT WAS PRESENT AT THE TIME OF DELIVERY. IT IS THE ONLINE STORE'S RESPONSIBILITY TO PROVE OTHERWISE.

THE PURCHASER HAS THE RIGHT TO TURN TO THE ONLINE STORE WITHIN TWO MONTHS OF THE OCCURRENCE OF A DEFECT BY E-MAILING info@matsu.ee).

THE ONLINE STORE IS NOT LIABLE FOR ANY DEFECTS ARISING AFTER DELIVERING THE GOODS TO THE PURCHASER.

IF GOODS BOUGHT FROM THE ONLINE STORE HAVE DEFECTS FOR WHICH THE ONLINE STORE IS RESPONSIBLE, THE ONLINE STORE WILL REPAIR OR REPLACE THE DEFECTIVE GOODS. IF THE GOODS CANNOT BE REPAIRED OR REPLACED, THE ONLINE STORE SHALL RETURN TO THE PURCHASER ALL OF THE PAYMENTS INVOLVED IN THE CONTRACT OF SALE.

THE ONLINE STORE WILL RESPOND TO THE CONSUMER'S COMPLAINT IN WRITTEN FORM OR IN A FORM THAT ENABLES WRITTEN REPRODUCTION WITHIN 14 DAYS.

 

DIRECT MARKETING AND PROCESSING OF PERSONAL DATA

THE ONLINE STORE ONLY USES THE PERSONAL DATA ENTERED BY THE PURCHASER FOR PROCESSING THE ORDER AND SENDING GOODS TO THE PURCHASER. THE ONLINE STORE FORWARDS PERSONAL DATA TO THE TRANSPORT SERVICE PROVIDER IN ORDER TO DELIVER THE GOODS.

THE ONLINE STORE SENDS NEWSLETTERS AND OFFERS TO THE PURCHASER’S E-MAIL ADDRESS ONLY IF THE PURCHASER HAS EXPRESSED THEIR WISH TO RECEIVE THEM BY ENTERING THEIR E-MAIL ADDRESS ON THE WEBSITE AND INDICATING THEIR DESIRE TO RECEIVE DIRECT MAIL.

 

THE PURCHASER IS ABLE TO OPT-OUT OF OFFERS AND NEWSLETTERS SENT TO THEIR E-MAIL ADDRESS AT ANY TIME BY LETTING US KNOW VIA E-MAIL OR BY FOLLOWING THE INSTRUCTIONS IN AN E-MAIL CONTAINING AN OFFER.

 

OWNERSHIP OF RIGHTS

ALL INTELLECTUAL PROPERTY RIGHTS ON THE WWW.MATSU.EE WEBSITE REMAIN WITH GARMENTS BY MATSU OÜ. ANY USE OF THE WWW.MATSU.EE WEBSITE OR ITS CONTENTS, INCLUDING COPYING OR STORING SUCH CONTENT IN WHOLE OR PART, OTHER THAN FOR YOUR OWN PERSONAL, NON-COMMERCIAL USE, IS PROHIBITED WITHOUT THE PERMISSION OF GARMENTS BY MATSU OÜ.

 

SETTLEMENT OF DISPUTES

ALL COMPLAINTS MADE BY A PURCHASER ABOUT THE ONLINE STORE MUST BE E-MAILED TO INFO@MATSU.EE.
IF THE PURCHASER AND THE ONLINE STORE ARE NOT ABLE TO SETTLE THE DISPUTE BY AGREEMENT, THE PURCHASER MAY CONTACT THE CONSUMER DISPUTE COMMITTEE. THE CONSUMER DISPUTE COMMITTEE IS COMPETENT TO RESOLVE DISPUTES ARISING FROM A CONTRACT BETWEEN A PURCHASER AND THE ONLINE STORE. THE RESOLUTION OF DISPUTES BY THE CONSUMER DISPUTE COMMITTEE IS FREE OF CHARGE FOR THE PURCHASER.

 

A PURCHASER MAY ALSO TURN TO THE DISPUTE RESOLUTION BODIES OF THE EUROPEAN UNION.


YOUR COMMENTS AND CONCERNS  
THIS WEBSITE IS OWNED AND MANAGED BY GARMENTS BY MATSU.  ALL FEEDBACK, COMMENTS, REQUESTS FOR TECHNICAL SUPPORT, AND OTHER COMMUNICATIONS RELATING TO THIS WEBSITE OR OUR PRODUCTS CAN BE SENT TO US AT: INFO@MATSU.EE.

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